At QTStory, we want you and your little ones to love your purchase! If you’re not completely satisfied, we’re here to help with our simple and hassle-free return policy.
1. Return Eligibility
We accept returns under the following conditions:
✔ The item must be unused, unworn, and in its original packaging.
✔ The return request must be made within 14 days of receiving your order.
✔ Items that are damaged, defective, or incorrect upon arrival are eligible for a free return.
🚫 Non-Returnable Items:
- Personalized or custom-made products.
- Items marked as final sale.
- Opened or used learning materials (e.g., activity books, flashcards).
2. How to Request a Return
1️⃣ Contact Us: Email us at [Your Email] with your order number and reason for return.
2️⃣ Wait for Approval: We’ll review your request and provide return instructions.
3️⃣ Ship the Item: Send the product back to us using the provided return address. Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Refund Process
🔄 Once we receive and inspect the returned item, we will:
✔ Approve the refund and process it within 14 days.
✔ Refund the amount to your original payment method.
✔ Send you a confirmation email.
🚨 Important Notes:
- Refunds do not include original shipping costs.
- If your item was a gift, you will receive a store credit instead of a refund.
4. Exchanges
Want a different item instead? We offer exchanges for defective or incorrect products. Simply contact us to arrange a replacement.
5. Late or Missing Refunds
If you haven’t received your refund yet:
✔ Check your bank account.
✔ Contact your credit card provider—it may take time to process.
✔ If you still need help, reach out to us at [Your Email].
6. Need Help?
For any questions or concerns about our Refund & Returns Policy, feel free to contact us at:
📧 [Your Email]